Frequently Asked Questions about eBooks & Adobe Digital Editions


Q. I’ve heard about eBooks and eAudiobooks are available at Red Deer Public Library (RDPL). Does this mean that you are changing the whole collection to a digital format?

A. No, RDPL's Digital Library will supplement, not replace our printed books.

Q. What is OverDrive?
A. OverDrive is a service that Red Deer Public Library (RDPL) subscribes to for access to current, popular titles in eBook and eAudiobook formats.

Q. Do the publishers give you these books for free?
A. No, RDPL subscribes to a service that we pay for over and above all the other book formats we purchase.

Q. What kinds of titles will be in the eBooks and eAudiobook collection?
A. The RDPL Digital Library collection will contain popular, bestselling items. This will be our Express Collection.

Q. What do you mean when you say Express Collection?
A. Our Express Collection contains high demand, bestselling eBooks and eAudiobooks.

Q. How many items can I borrow at one time?
A. You can take out 10 items at once. See the rest of our lending policies.

Q. What is the loan period on these items?
A. You can choose a loan period of either 7, 14, or 21 days. You can also specify your preferred loan period.

Q. Can I place holds on items?
A. Yes! You can place holds on eBooks and eAudiobooks, similar to placing holds on print materials.

Q. What is my PIN?
A. Unless you have changed it, your PIN is the last 4 digits of the phone number on your membership account.

Q. Can I return items early? 
A. If an eAudiobook has been downloaded to a computer, you can return MP3 files early. If the eAudiobook is in another format, you must wait for the loan period to expire. 
If it has been downloaded to a mobile device, it can be returned early.

EPUB eBooks can be returned early in the Overdrive Media Console Mobile apps (v2.3 and higher) or in Adobe Digital Editions 2.0 on your PC or Mac.

Q. What devices are compatible with this service?
A. OverDrive has tested many devices with eBooks and eAudiobooks and have listed compatible devices
Note: RDPL is not responsible for any data charges related to downloading software and/or content required to used the service on your mobile device(s).

Q. What software is needed to load ebooks on my Kobo e-reader from my computer?
A. You will need to download and install Adobe Digital Editions. For help on installing Adobe Digital Editions, check out our Guide to Adobe Digital Editions for eReaders.

Q. I am encountering an error when I try to transfer a book onto my Kobo using Adobe Digital Editions. What do I do?
A. Please consult our Guide to Fixing Errors on Kobo Readers.

Q. Why is the Kindle not supported?
A. Kindle does not use the same kind of Digital Rights Managment protection that is required by OverDrive publishers. Please see Overdrive's sample list of other compatible devices
Overdrive has recently negotiated an agreement with Amazon to allow lending of eBooks on the Kindle. This currently only applies to U.S. libraries, but we hope the agreement will extend to Canada in the future.

Q. I have a TAL (The Alberta Library) card and/or an RDPL non-resident card. Can I get access to this service?
A. Unfortunately, our contract with OverDrive does not allow us to grant access to non-primary cardholders (i.e. Cardholders that do not pay taxes to the City of Red Deer).

Q. I’ve lived in other communities that subscribe to OverDrive. Their collection contains videos and music. Why don’t you have videos and music in your collection?
A. This is a new service for RDPL. We wanted to provide more content with our budget so we decided to stick to eBooks and eAudiobooks to start.

Q. Can an item be checked out by more than one person?
A. No, just like a print book, the item can only be checked out to one person at a time.

Q. I can’t find my favorite book in eBook format. Why not?
A. Publishers decide which titles they make available to us in an electronic format (Example: eBooks). Unfortunately, not all items that they publish in print are available electronically.

Q. There is a book I would like to see in RDPL's digital library. Are you taking purchase suggestions?
A. Yes. Follow these instructions to recommend an item for our digital collection: 
     Due to a limited budget, we prioritize purchasing bestselling and popular items.

Q. How many items are in the RDPL collection?
A. As of January 19, 2013, we have over 2,600 items for adults, children, and young adults! Check back often as we add new items every month!

Q. When I look at "My Account" does it show the items that I have checked out on my OverDrive Account?
A. No, your OverDrive Account shows your digital checkouts. "My Account" shows all print checkouts. You will need to check them separately. 

Q. Where can I find more information on how to borrow digital content in OverDrive?
A. Take a look at the OverDrive Help on RDPL's Digital Library site. Content is specific to device and includes how-to videos.

Q. I got the error message, "Restricted Cart Item" when I tried to check something out. What does this mean?
A.  A child card is being used to check out a title that is only permitted for adult card holders. Please use an adult card to check out your content.

Q. My library card expires in 2 days, but I've checked out an eBook/eAudiobook and I have it for 2 weeks. Do I still get the full loan period?
A. As long as you download and the title before your library card expires, you will have the item for the full loan period (in this case, 2 weeks).

Q. I was trying to check out an item and I got the error message listed below. What does this mean?

  • We're sorry, but the specified library patron account information is not valid.
    Details: Failed to connect socket. (Socket Error Code #10060: "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.")
    Click here to return to the log in form.

A. You should be able to login to the site. If you continue to experience problems, clear the browser’s temporary internet files or cache, close and reopen the browser and try again.

Q. What does it mean when I get " Error code 710 early return error"?
A. According to our vendor, OverDrive, the error is being generated because an excessive number of titles have been returned within a brief period of time. Please try checking out their titles again in a couple of days. The message should not be generated if additional titles are not checked out and returned over the next week.

Q. Why does RDPL not have more eAudiobooks?
eAudiobooks cost considerably more than eBooks. RDPL decided to purchase more eBooks due to the high demand for this format and the fact that they are more affordable.

Last updated: August 11, 2017