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COVID-19 LIBRARY CLOSURE: FAQs

Can I check out books and DVDs while the library is closed?

No, sorry! For the safety of our staff, customers, and the community, the library is closed to the public, so borrowing of physical items is no longer possible. 

How do I sign up for/renew a library card to access digital resources?

Fill out this online form and we'll get you all set up: Red Deer Public Library - Membership Registration Form. 

Please note: If you live outside of Red Deer, you won't be able to access many of our digital resources, including eBooks and eAudiobooks. Please contact Parkland Regional Library at LibraryServices@prl.ab.ca to find out what your regional library has to offer!

What if I have items checked out? Do I need to return them? Can I return them?

All due dates have been extended to April 30, 2020, so there is no need to return any items at this time. However, if you do want to return your library materials, the book drop at the Downtown Branch is open. 

Will I get late fees if my items are overdue?

Nope! There should not be any overdues showing in your account since we changed the due dates, but if you see something on your account that seems incorrect, email inquiries@rdpl.org and we will fix it for you!

What online library resources can I access while the library is closed?

All of our digital resources are available from home with a valid RDPL library card. Check them out at https://www.rdpl.org/digital-content or download the apps from your device's app store.

We've got Libby (eBooks, eAudiobooks), PressReader (newspapers, magazines), RB digital (eMagazines, eAudiobooks, eComics), Tumblebooks (talking picture books), Cantook Station (Alberta eBooks), Ancestry (genealogy research - now available from home!), Solaro (homework help), Pronunciator (language learning), Consumer Reports (consumer information), Naxos Music Library (classical, jazz, world music), Alberta Research Portal (historical databases and research materials), and Novelist (reader's advisory). Lots to do online!

Note: Residents whose address is outside of Red Deer city limits can access digital resources from their local library system, but not through RDPL.

Are all library programs cancelled?

Yes, until further notice, all library programs are cancelled. But follow us on social media (Facebook, Twitter, Instagram) for mini programs/storytimes -- we're coming up with creative ways to bring RDPL to you while you are safe at home! And while you're at it, check out our Podcast!

When will the library re-open?

The health and safety of our community is our number one priority right now, so we will remain closed until we are sure that it is safe to re-open. Stay tuned -- we miss you, and we can't wait to see you again at the library! Until then, find us online and give us a call if you have any questions. 

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